5 Nisan 2015 Pazar

Gülmeyi Öğretemezsiniz!



Bugün Richard BRANSON'un çok anlamlı bir gönderisini okudum: "Gülmeyi Öğretemezsiniz"...
Sosyal hayatta olduğu kadar -belki de daha fazla- mesleki organizasyonlarda da ayırd edici bir özellik gülümseme, personelin yüzündeki.
İnsan'ın en değerli varlığı olduğu iddisındaki işletme yöneticileri için çok değerli ve anlamlı bir sır -Brezilya'daki başarılı otel yatırımcısı Nicholas PELUFFO'nun babası Daniel'in tespitine dayalı- Richard BRANSON'un aktardığı...
Beni de gülümseten bu yazıyı, sonundaki isteğe uygun olarak, paylaşıyorum; çevremdekilerle...
Ve bir an da diğer taraftan bakıyorum; öğretilemez 'gülme' öğrenilemez mi?...
Yüzünüzden gülümsemenin eksik olmadığı günlerden oluşan bir yaşam dilerim.

You can't train a smile

I have often said that the most important thing about a business is its people. When you boil it right down, a business is simply the people who work for it – nothing more, nothing less. If you hire brilliant people, you have a far better chance of building a brilliant business.
We got talking about this in Brazil this week, where Nicholas Peluffo and his father Daniel have built a wonderful hotel company employing lots of great people. Daniel, who initially suggested his English wasn’t up to scratch, before speaking eloquently for hours, pinpointed one key difference in his staff: their smiles.
“As an employer, you can train every single other skill you need in your staff. You can train them to learn new techniques or do different jobs; you can train them what to do and what to say. But you can’t train a smile.”
He is absolutely right. When somebody smiles at you, it is immediately clear whether the smile is genuine or forced. You can tell if the person’s eyes shine and their whole face lights up, or if their lips simply upturn a little. You can tell if the person is happy and sharing their happiness with you. This is untrainable.
There are few greater gifts than a smile. As Max Eastman said: “A smile is the universal welcome.” Next time something really makes you smile, share it with the person next to you.

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